What is it and how does it work?
The Managed Workplace falls into the ‘as-a-service’ category for the workplace as a whole, where services such as data security, cloud, support, hardware, software, i.e. everything a worker needs, is no longer purchased, but simply rented through a transparent monthly fee. An intelligent service that allows companies not only to entrust the entire supply, operation and maintenance of the workstation to an experienced partner, but also to have a modern workspace that is always up-to-date, created specifically for the different needs of users and without any initial investment in terms of infrastructure.
One of the main advantages of the Managed Workplace, apart from taking the pressure off the internal IT department, is that it guarantees maximum security, a high level of flexibility and scalability.
What does it include?
Hardware and software supply for user workstations
Through the definition of user groups according to needs, the appropriate hardware is identified and delivered fully configured. Also included in the monthly fee are the licences needed to use the various software, such as Microsoft 365 and the backup service to keep data safe.
Service Desk support
The Service Desk not only develops and monitors processes that ensure effectiveness and efficiency in day-to-day operations, but also coordinates support requests and technical services. It also provides a single ‘point of contact’ for users, simplifying and coordinating access to technical services and improving access to IT services for third parties and partners.
To ensure that the customer gets the most out of the Managed Workplace service, proactive monitoring of the infrastructure is carried out to prevent potentially dangerous anomalies and malfunctions that may affect business continuity and create disruptions to users.
Throughout the duration of the contract, the Service Manager will interface with the customer through quarterly scheduled meetings to discuss the status of the service and to collect feedback or new requests.
In order to get as close as possible to an RTO coefficient of zero, a spare part service is made available with the aim of minimising downtime in the event of a failure of the original hardware. A service that would also speed up the on-boarding process of new employees, as it would ensure a quick configuration of the machine according to the defined standards.