Infrastructure management is a set of complex functions that go beyond installing software and performing sporadic upgrades, but involves constant planning of all aspects related to its implementation and maintenance. However, companies, especially when referring to SMEs, do not always have sufficient resources, skills, and time as they are busy coordinating and managing a number of responsibilities critical to their business. Management that is often sidelined because it is overridden by troubleshooting problems on the infrastructure that threaten business stability and operations.
By outsourcing infrastructure management instead, the in-house team can focus more efficiently on its core activities, putting infrastructure consolidation and implementation in the hands of a trusted partner so the company can remain productive, competitive and secure.
Here are some of the main benefits associated with this choice:
With a dedicated and specialized team, it is possible to maintain a high level of uptime while drastically reducing possible downtime, which would have negative consequences on turnover and reputation.
Increased IT efficiency
Through standardized procedures, proactive monitoring, and professional and organized management, it is possible to make the infrastructure fully operational. In addition, a constant course of training and updating on new technologies keeps the staff up-to-date to meet the ever-changing business and market needs.
IT cost control
On the one hand, switching from CAPEX to OPEX allows costs to be budgeted for the duration of the fiscal year thanks to a fixed monthly fee agreed upon with the partner, and on the other hand, it is possible to focus the budget on more strategic hires instead of hiring internal IT staff to access new skills, train the current team, and manage different needs and coverage in case of absence.
Access to knowledge and skills
Skills as is the case in all industries, but especially in IT, are crucial. Outsourcing the management of the infrastructure allows the company to have access to a team of vertical experts in the various fields of application, thus keeping the systems running operationally and efficiently. In addition, because they have in-depth knowledge of the subject matter, they are able to guide the company in choosing the best solution while avoiding decisions that could turn out to be erroneous and unprofitable.
It is well known how most of the time cybercriminals target IT systems that are not managed, updated or patched. The problem does not exist if the infrastructure is entrusted to a partner, as it proactively identifies problems and ensures that they are quickly resolved, leading to greater security.
Managing IT infrastructure in-house adds little strategic value and also takes away valuable team time that could be focused on key activities for business growth. Nonetheless, having a high-performing infrastructure is critical for business stability and security, and in a market where people are constantly looking for implementations to remain competitive, the ideal solution turns out to be relying on a partner with specialized resources that can ensure agile IT operations that can support the business quickly, scalably and optimized.