1. Specialized and dedicated staff
Since this is their core business, MSPs (Managed Service Providers) can rely on a pool of highly specialized and certified technicians who can provide quality service by supporting the customer in making the best choice. In doing so, you have direct access to diversified skills and the experience of an entire team, which you would not be able to rely on if you kept management exclusively in-house. It should also be considered that as the technology is constantly evolving, continuous training is necessary, which is ensured in the case of MSPs as it is essential both to be competitive in the market and to be able to be compliant with the various reference vendors.
Another important aspect to consider is availability. In fact, by entrusting IT management to an MSP, you are assured of being followed and covered throughout the year, an aspect not to be taken for granted in the case of a single IT manager or a small group of resources within the company.
2. Predictability of costs
The provision of “service-based” technology solutions has made it possible to turn IT operations into an operational expense (OpEx) rather than a capital expense (CapEx), eliminating the need, as was the case in years past, for large upfront investments.
Thus, through a predictable and quantifiable monthly fee, it is possible to keep the budget under control by getting rid of hidden and unplanned IT costs, focusing investments in more strategic areas to grow your business.
3. Security
As cybersecurity is an extremely important and sensitive topic, it is essential to take all precautions to protect your business. The ideal solution would be to have an in-house cybersecurity expert, but few times does this happen. With an outsourced service, it is possible to tap into the knowledge of experts who specialize in keeping IT infrastructures secure and no longer incur risk. In addition, the entire patching part is delegated to the partner, relieving the internals of this task entirely.
4. Costant monitoring
By relying on an outsourced service, the company will be able to rely on a constant monitoring service, which, based on defined SLAs, will ensure coverage and support according to when needed to keep the business running and minimize downtime.
5. Flexibility and scalability
Recent years have shown how over time needs and the business itself changes and evolves, requiring IT services to adapt accordingly as well. MSPs, in addition to extensive know-how, have a variety of resources at their disposal at the technological level that enable them to offer solutions that are flexible, scalable and able to adapt to any need.
