Systemic availability: what is it and how does it work?
The systemic availability service provides support from an experienced system engineer to handle critical IT issues or blocking faults that may affect the technology infrastructure during weekdays and holidays and, if required, also 24×7/365.
Depending on the need, intervention takes place remotely with remote assistance or directly on-site.
Systemic availability has been designed for companies that have an in-house IT department, but for reasons related to the need for vertical know-how or the availability of resources, prefer to outsource specialist support to an external partner, thus focusing on the management and implementation of day-to-day operations. This strategic choice brings with it a number of benefits, such as:
- Specialised and competent support alongside the customer’s IT resources
- Lower investment in internal IT resources
- Defined monthly fee
- Rapid intervention to ensure service continuity and increase KPIs
- Preferential channels for a possible escalation of the incident to the producer
- Covering temporary unavailability of in-house specialist staff
- Optimisation of limited infrastructure utilisation time to perform maintenance or upgrades
Managed Workplace: the all-inclusive solution
Workplace management is becoming more complex every day, as it involves the management, support and maintenance of systems and software on which users rely on a daily basis. Moreover, every company needs a certain flexibility in terms of hardware supply, which must be able to adapt to the workforce in a lean and fast manner and above all reflect the real needs of users. At the same time, companies are looking for services that shift the required investments from CAPEX to OPEX.