The culture of continuous improvement

Mistakenly, the concept of continuous improvement is associated exclusively (or predominantly) with manufacturing realities, where problems such as excessive stockpiled inventories easily jump out at you. This immediate visual identifiability, however, should not be understood as a conditio sine qua non going to exclude realities such as those operating in services. Businesses, no matter what industry they are in, should be viewed as real entities that change and grow, requiring constant investment in improving each and every element that makes them up. This is an ongoing process that involves time and effort, but is too often put on the back burner in favor of more immediate goals. Studies show, however, that an increased focus in terms of innovation and the ability to put oneself under analysis are key factors that contribute to business success.

Investing on people

While continuous improvement is able to positively affect business aspects such as increased turnover and new business opportunities, it should also be considered as an important factor in people management, as it is directly related to customer satisfaction, market competitiveness, and efficiency of services offered.

Improvement that can be translated into the ability to manage and implement internal skills through an ongoing training calendar. However, where specific vertical skills are lacking or where resource enhancement is needed, a new figure needs to be brought on board who can bring those missing skills, experience, and support.

In this regard, we welcome Francesco Randisi who joins the Delivery team as Project Manager & Solution Architect, and whose career path distinguished by important achievements in the role of IT System Administrator Datacenter & Solution Architect will bring great advantages and benefits. This new hire also aims to expand the pool of expertise to ensure the best possible level of service and advice.

In conclusion, it is crucial to be aware of the importance of continuous improvement by making it part of the corporate culture as it ensures a questioning of the status quo and identifies an open and flexible mindset that can respond quickly to the needs of the market, digitization and the customers themselves.

Sladjana Timotijevic

Sladjana Timotijevic

Head of Business Administration & Marketing

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